You need an appointment to see any of the clinical staff. You can book in person or by telephone (0161 231 4997) during our opening times.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to see.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
• If you need an interpreter.
• If you have any other access or communication needs.

For any problem that is not urgent, we will offer you the next available appointment. If you want to see a specific doctor then the wait time may be longer depending on the doctor's availability.

The doctors like to see their own patients, so please see your usual doctor if possible.

We may be able to deal with your request by telephone rather than a face to face appointment. Please tell the reception staff if you think this will be suitable for you.

The receptionists are also happy to pass on messages to the doctors. They can also give advice on forms and ordering medicines.

Our reception staff will ask you for information about your problem. This helps the doctor to deal with your enquiry quickly and efficiently.  Confidentiality will be strictly maintained. 

The doctor may be able to deal with your enquiry without calling you back. They may ask the receptionist to call you with an update.  Please give some idea of how quickly you need a response.

If possible please try to telephone reception before 11:00am if you need a home visit.

A doctor may telephone you if your problem can be dealt with by telephone advice. It might be more appropriate to send a nurse, or arrange a hospital attendance.

Home visits are for patients who are housebound because of illness or disability.

Children will be seen faster if you bring them to the surgery. This is usually safe, but if in doubt telephone the doctor for advice.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

We offer some early morning appointments between 7.00am and 8.00am on Thursday and Fridays.

The practice is a member of Gorton and Levenshulme Primary Care Network (PCN). The PCN offers appointments on weekday evenings from 6.30pm to 8.00pm and on Saturday mornings.

The PCN works with Central Manchester Networks to provide these appointments. The appointments are available at 3 practices in the PCN.

• West Gorton Medical Centre
• West Point Medical Centre
• Hawthorn Medical Centre

The appointment may be with a doctor you have not seen before. The doctor will have access to your medical record. We will receive details of your consultation.

Please ask the reception staff if one of these appointments would be convenient for you.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also manage your appointments using an online service.

For information about out-of-hours care and other local services available to you outside of normal surgery hours, please visit our Opening Hours page.

We provide a texting service which allows you to receive reminders about your appointments.

If you do not wish to receive these reminders then you can opt out. Please be aware that this will opt you out of all text messages, not just appointment reminders.

Please remember to update your details with us when you change address, telephone numbers and email address.

To opt out, please complete our contact form.