How To See The doctor

You can make an appointment by phoning or calling at the surgery. Please inform the receptionist if you need to be seen urgently, you can be seen the same day, you will usually be phoned by a doctor or nurse to see what the problem is and to give you advice or an appointment .

If you wish to see the doctor of your choice you may have to wait longer then 24 hours.

The doctors like to see their own patients, so please see your usual doctor if possible.

If you are unable to keep an appointment please let us know so someone else can have your place.

Telephone Advice

For telephone advice or an urgent appointment please try and ring between 08:00 & 10:00 and speak to a receptionist, the doctor or nurse will ring you back.

You can ask for a routine telephone consultation and the doctor will ring you back at an agreed time.

The receptionists are also happy to pass on messages to the doctors. They can also give advice on forms and ordering medicines.

Telephone Consultations

The way we deal with telephone consultations is changing.  When patients request a telephone consultation with a Doctor our reception staff will now ask for a little more information.  This will help us deal with your problem more quickly and efficiently.  Confidentiality will be strictly maintained.  The Doctor may be able to deal with the problem without calling you back and then the receptionist will call you.  Please give some idea of how quickly you need a response.  Thank you for your co-operation with this.

Home Visits

If possible please try to telephone reception before 11:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are usually only available for patients who are housebound because of illness or disability.

Children can be seen very quickly if they are brought to the surgery and this is usually faster than waiting for a visit. It is usually quiet safe, but if in doubt phone the doctor for advice.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.